Annie

Developed and executed an organic growth and lead generation STRATEGY on Instagram, TikTok, and Facebook.

Grew the brand’s online community to over 100K

Managed content creation and video editing.

Led team training on using tools for video editing and content automation

Participated in website creation projects using WordPress.

Creation of Google Ads by creating landing pages.

Developed and executed organic lead generation strategies on Instagram, TikTok, and Facebook, generating $200K in revenue.

Grew the brand’s online community to over 100K engaged followers through comprehensive social media strategies.

Managed content creation and video production, overseeing monthly calendars and end-to-end production processes.

Led team training on tools like Adobe Premiere, Hootsuite, Metricool, Canva, and HubSpot.

Directed website design projects and spearheaded branding initiatives, establishing a strong brand identity.

Trainer - Inversiones Publicitarias y Comunicaciones S.A.S.

Conducted employee training sessions to enhance skills and knowledge. Developed educational materials to support training initiatives. Identified skill gaps and implemented strategies to improve operational performance.

Managed high-volume inbound and outbound calls, providing product information and resolving customer inquiries with professionalism and accuracy.

Promoted and sold AT&T products and services, consistently meeting or exceeding monthly sales targets.

Built strong customer relationships by identifying needs and recommending tailored solutions.

Handled billing concerns, service upgrades, and technical support with efficiency and empathy.

Maintained detailed records in CRM systems to ensure accurate follow-up and customer satisfaction.