Arianna
Client Support Coordinator
$1,764.71
About
Customer Service Supervisor | 6+ Years Driving KPIs & Team Performance
Industry Experience
SaaS Platforms
Retail & E-Commerce
Marketing & Advertising
Business Consulting & Services
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Conversational Fluency (B1/B2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Support Manager
04/2023 - 09/2025https://www.tdcx.com/
Colombia
Led a team of up to 23 customer support agents in a high-volume BPO environment. Monitored KPIs such as CSAT, SLA, abandonment rate and quality score. Provided coaching and feedback, created schedules, handled escalations and coordinated with operations. Improved team performance, maintained strong customer satisfaction and ensured excellent service delivery.
Customer Support Representative
12/2022 - 04/2024https://www.paypal.com/us/home
Customer Service Supervisor for PayPal LATAM, responsible for providing timely support and effective solutions while maintaining high service quality standards.
Key responsibilities and achievements:
Supervised and supported customer service teams to ensure excellent customer experience.
Managed internal tools and support platforms for efficient case resolution.
Analyzed issues and escalations to deliver fast and accurate solutions.
Remained prepared to handle high-pressure or critical situations.
Licenses, Certifications & Awards
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