Administrative, Customer Support & Operations Specialist | 7+ Years of Experience in Recruiting, Admin Support & Client Service
Asheika
Customer Onboarding Specialist
$1,840 – $2,650/mo
About
Customer Service and Call Center professional with experience in customer support, telemarketing, sales support, and process improvement. Skilled in building strong customer relationships, handling high-volume calls, solving problems, and supporting team performance through clear communication, training, and collaboration.
Industry Experience
Education & Training
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Technical Support Specialist
12/2023 - 03/2026https://join.modsquad.com
United States
• Increased customer retention by 20% through effective issue resolution and customer
engagement
• Diagnosed, prioritized, and resolved technical issues, improving customer satisfaction
• Reduced average handle time by 10% while maintaining quality standards
• Created and managed students and faculty accounts, including permissions and
access control
• Decreased account deletion rates by 5% through proactive support
• Handled escalated inbound calls, chat and email to resolve complex technical
concerns
• Streamlined daily workflows for tier 0 and 1 support agents by developing a
knowledge base article to help reduce repeated escalations
Client Support Coordinator
07/2023 - 11/2023https://www.ibex.co/careers/jamaica/
Jamaica
• Supported business clients in reducing application costs through optimized pricing
strategies
• Conducted billing reviews, adjustments, and account audits
• Managed account setup and role-based access assignments
• Collaborated with escalation teams via Jira and Microsoft Teams
• Maintained SLA compliance by responding to customer inquiries promptly
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