Ashley

Delivered high-quality customer support for global clients across technology, digital transformation, and AI-driven solutions.

Managed inbound and outbound inquiries via phone, email, and ticketing systems, ensuring timely resolution aligned with SLAs and KPIs.

Assisted enterprise clients with technical and service-related issues, coordinating with cross-functional teams including IT, Cybersecurity, and Analytics.

Provided customer support to individuals and families enrolled in statewide public health programs, ensuring accurate information and guidance regarding healthcare benefits and services.

Assisted low-income communities with eligibility inquiries, application processes, and case status updates while maintaining confidentiality and compliance with healthcare regulations.

Collaborated with healthcare professionals, caseworkers, and public agencies to ensure timely case resolution and continuity of care.

Licensed Insurance Agent:

Provided customized life insurance solutions to families, assessing financial needs and recommending tailored coverage options to ensure long-term protection.

Operated as an independent broker, offering clients a competitive portfolio of products from multiple carriers to deliver optimal value and flexibility.

Conducted virtual and in-person consultations, educating clients on policy features, coverage options, and financial protection strategies.