Customer Experience & Operations Supervisor | 6+ Years in Customer Support, CRM & Remote Operations

Manage social media accounts, create and share content, respond to comments and messages, and foster meaningful interactions with followers. Acting as a bridge between the brand and its audience, ensuring alignment with the company’s values and goals. Additionally, analyzing engagement metrics and feedback to improve strategies, strengthen relationships, and enhance the brand's online presence.

Worked as Trainer, Floor Manager and Supervisor.

Managed schedules, monitor call quality, and analyzed performance metrics to drive improvements in productivity and customer satisfaction. Coached and mentoring agents, addressing escalations, and implementing strategies to meet key performance indicators (KPIs). By fostering a positive and results-driven environment, ensured the team delivers exceptional service while aligning with organizational objectives.

OPI INTERPRETER

Provided accurate, real-time interpretation for live calls, Translated , ensuring high-quality captions for diverse clients in education, health, and corporate sectors. Demonstrating exceptional attention to detail and fast typing skills to enhace accesibility for individuals who doesn’t speak english or spanish.

Lease renewal coordinator.

Coordinates and oversees administrative lease renewal processes for apartments and parking spaces. Manages formal communication with tenants and support professionals to collect, review, and validate required documentation. Prepares, analyzes, and submits renewal files for institutional approval, ensuring regulatory compliance, data accuracy, and effective deadline management.