Barbra

Technical Support Specialist

Kenya🇰🇪

About

Software Engineer with +4 Years of experience as a IT professional with a strong background in technical support.

Industry Experience

IT Services & IT Consulting

IT System Custom Software Development

Computer & Network Security

Software Experience

Remote

Upwork

Salesforce

Tableau

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Additional Languages Supported

Other

Roles Qualified For

Technical Support Specialist

Customer Support Representative

Frontend Developer

Web Developer

Full Stack Developer

Work Experience

QA Automation Engineer

10/2024 - Present

https://testlio.com/

• Used Python scripting to automate repetitive QA tasks, reducing manual effort by 25%.

• Developed test plans and managed execution cycles for high-priority releases, increasing QA efficiency.

• Documented testing progress and maintained test logs to improve future test coverage and streamline QA

Performed functional testing and helped maintain technical documentation for localized applications in agile

sprints.

Web Developer

01/2022 - 09/2025

https://devpost.com/

• Designed and built AI-powered and accessibility-first web applications.

• Contributed to multiple hackathon-winning prototypes, including CareWise AI and BarbraAI.

• Applied modern development workflows (GitHub, Netlify, Supabase) for deployment and scalability.

• Estimated effort and provided cost analysis during pre-development stages, contributing to 95% accurate

bids.

• Conducted quality assurance reviews of requirements, reducing change requests by 30%.

Licenses, Certifications & Awards

AI for Data Science

Data Camp

02/2025 - 02/2027

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