Ben Joseph

● Generated consistent, qualified leads through targeted cold outreach and CRM-driven

campaigns.

● Strengthened the sales pipeline by converting inbound and outbound leads into

high-value opportunities.

● Collaborated closely with Account Executives to ensure smooth handoffs and accelerate

deal cycles.

● Delivered weekly and monthly performance reports that improved forecasting accuracy

and outreach strategy.

● Value: Helped expand the company’s pipeline coverage and contributed to increased

meeting-to-close rates.

● Tools: HubSpot, LinkedIn Sales Navigator, Gmail

• Prospected new clients through networking, outreach, and follow-ups.

• Presented tailored service solutions to meet client goals.

• Managed pipeline and exceeded weekly sales targets

● Conducted end-to-end call monitoring and feedback sessions to reinforce positive sales

agent behaviors.

● Designed and delivered comprehensive coaching and training programs to enhance

sales performance.

● Analyzed sales performance data, identified improvement areas, and collaborated with

management to refine KPIs.

● Partnered with sales leadership to develop and implement innovative sales techniques

and strategies.

● Fostered collaboration, knowledge sharing, and communication skill development

within the team.

● Value: Improved team conversion rates and reduced ramp-up time for new hires

through structured coaching and data-driven insights.

● Tools: Salesforce, Zoom, Excel

● Sourced and qualified prospects through structured outbound calling and targeted email

outreach.

● Consistently exceeded daily activity and pipeline generation goals.

● Partnered with executives to refine prospecting scripts and optimize engagement

strategies.

● Value: Increased opportunity volume by identifying underserved segments within

assigned territories.

● Tools: HubSpot, Apollo, Google Workspace

• Supported team communication, project tracking, and client follow-ups.

• Assisted with lead nurturing, deal closures, and event management.

• Managed marketing initiatives and internal documentation.

● Managed the full sales cycle from lead generation and qualification to presentation,

negotiation, and closing.

● Utilized tools such as YGL, Beacon CRM, and Five9 dialer for end-to-end sales

management.

● Conducted B2B/B2C outreach and appointment setting, driving conversions through

consultative selling.

● Value: Surpassed monthly call and conversion targets by executing a structured

end-to-end sales process.

● Tools: YGL, Beacon CRM, Five9, LinkedIn Sales Navigator, Google Workspace

Provided high-quality support for Verizon postpaid customers, handling billing, plan inquiries, payments, and account troubleshooting.

Assisted with device activations, service changes, and plan upgrades while maintaining a high level of product knowledge.

Resolved customer concerns efficiently, achieving strong satisfaction and first-call resolution scores.

Accurately documented all interactions and processed adjustments within CRM systems.

Consistently met or exceeded KPIs in call quality, handle time, and customer retention.

• Provided broadband, VoIP, and network support for customers.

• Handled service upgrades, cross-sells, and troubleshooting.

• Delivered technical assistance and ensured client satisfaction.

• Delivered technical support and warranty renewal services.

• Processed escalations and promoted certified product replacements.

• Provided out-of-warranty tech support and troubleshooting.

• Scheduled Genius Bar appointments and facilitated customer repairs.