Benito

As Microsoft Client Consultant, I was responsible for the management of client relationships and entrusted with deploying and ensuring adoption for Microsoft solutions. Key Responsibilities Technical consulting to ensure appropriate alignment of the product offerings with the client business objectives, preparing for and driving a seamless implementation process. I closely collaborated with the cross-functional teams on the customization of solutions to suit the needs of the clients. Training sessions were also conducted under my guidance aimed at upgrading user adoption. My performance in this role was essentially measured by the following: client satisfaction and overall adoption by them, efficiency of the implementations. I have consistently surpassed these metrics by ensuring a 95% client satisfaction rate and reducing time taken for implementations by 20%, done by streamlining processes, proactively preventing issues, and addressing those thatcropped up. My ability to build good client relations further ensured 15% more upsell opportunities.

As the Sales Manager in the telecommunications industry, I was tasked with managing the sales representatives group, devised strategic sales objectives, and delivered revenue growth. The key deliverables expected of me would be to manage the sales pipeline, identify new business opportunities, and ensure consistency in performance amongst my team members with a minimum of meeting targets. Responsible for designing and implementing sales strategies, training team members, and analyzing market trends to maintain our competitive advantage. On the performance side, I was responsible for year-over-year increases in sales revenues by 15%, through fine-tuning of sales processes and key client relationships. Consistently, I exceeded monthly quotas by 20% on average, placing my team in the category of top performers within the company. I led the effort to raise overall close rates and customer satisfaction scores for the team in concert with the growth objectives of the company.

In my previous role as a Sales Executive, I was responsible for maintaining an extremely valuable portfolio of clients, seeking new business opportunities, and hitting quarterly revenue targets without failure. The company had a performance requirement for a 15% year-over-year sales growth; not only did I meet this, but I actually delivered a revenue increase of 25% through strategic upselling and new client acquisition. Also, aside from that, I am able to retain 90% of my clients due to the high level of customer satisfaction, with follow-ups given at all times.

Business Development professional with a proven track record of consistently exceeding monthly

sales goals.

Experienced in executing multi-channel outbound campaigns, conducting discovery calls, and

delivering client presentations, averaging six per week.

Skilled at optimizing outreach strategies in collaboration with leadership and successfully closing 15+

clients per month.