Beyonce
Customer Support Representative
$470.59
About
3 years of sales representative experience, using Zendesk and HubSpot to track customer information.
Industry Experience
E-Commerce
Appointment Setting Agency
Real Estate Development & Management
Business Consulting & Services
Retail – Consumer Electronics
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Professional Fluency (B2/C1)
Roles Qualified For
Work Experience
https://www.startek.com/
Jamaica
Engaged with customers via phone, email, and live chat, increasing sales
conversions by 25%
•
Provided tailored product recommendations, boosting upselling success by
30%
•
• Negotiated pricing and closed deals, consistently exceeding sales targets
• Used CRM tools to track sales performance and improve follow-ups by 40%
• Built strong customer relationships, increasing retention by 20%
https://www.ibex.co/join-us/jamaica/
Jamaica
Delivered exceptional customer support, maintaining a 98% satisfaction
rating
•
• Resolved 90% of inquiries on first contact, improving efficiency
Managed customer accounts and updated records, reducing response time
by 30%
•
Handled refunds, exchanges, and service requests while ensuring policy
compliance
•
• Recommended products, leading to a 15% increase in upsell conversions
Customer Support Representative
03/2022 - 06/2023https://www.tp.com/en-jm/locations/jamaica/customer-service-careers/?id=12379&utm_source=GoogleAds&utm_medium=SocialMedia&utm_campaign=Caringatcore&utm_content=landingpage&utm_term=tpj&gad_source=1&gad_campaignid=22002117585&gbraid=0AAAAA-AiqdL6udtN7IAgS1qpjtJd0Q-L9&gclid=CjwKCAjwo4rCBhAbEiwAxhJlCdW5n9B-0VNXvsrVdHTtdV9byB3vOOzyjrAa7UY5onny7ZpOWtOcaRoCj1gQAvD_BwE
Jamaica
Provided remote customer support via phone, email, and live chat, ensuring
high satisfaction ratings
•
• Resolved inquiries, complaints, and technical issues efficiently
Assisted customers with product recommendations, upselling, and cross-
selling
•
Processed refunds, exchanges, and service requests following company
policies
•
• Maintained detailed and accurate records of customer interactions
https://www.sutherlandglobal.com/
Jamaica
Scheduled high-quality appointments for the sales team through outbound
and inbound calls
•
• Qualified leads to maximize conversions and improve sales efficiency
Managed customer records and tracked appointment statuses using CRM
tools
•
Sent appointment confirmations, follow-ups, and rescheduling notifications
to reduce no-shows
•
• Collaborated with the sales team to ensure seamless customer transitions
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
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