4+ Years Experience Customer Support, Client Onboarding, Client Support & Administration | Skilled in Zendesk, Intercom, Zoho, ChatGPT, Slack, Clickup

✅Led customer onboarding and relationship management, achieving an 85% client retention rate through trust-building and consistent support.

✅Resolved escalated issues and challenging requests, cutting client complaints by 50% and boosting overall satisfaction.

✅Educated clients on cryptocurrency options and guided trading decisions, driving a 30% increase in engagement and repeat transactions.

✅Partnered with internal teams to deliver tailored solutions on time, directly contributing to policy renewal growth of 40%.

✅Streamlined administrative support by managing accurate customer records and system updates, improving operational efficiency by 35%.

✅Enrolled and issued healthcare vouchers to over 10,000 citizens, granting them access to affordable medical services across accredited hospitals in Imo State.

✅Coordinated emergency interventions for 200+ terminal and critical illness cases, ensuring state-sponsored support for patients with no financial means.

✅Increased organizational compliance with staff health coverage by 65%, driving wider adoption of employer-sponsored healthcare plans.

✅Optimized the registration and verification process, cutting wait times by 60% and enabling faster access to discounted healthcare for enrollees.

✅Resolved 95% of live chat platform access issues on first contact, reducing student downtime and improving support efficiency.

✅Improved student retention and engagement by 95% within 90 days through proactive course selection guidance and effective troubleshooting.

✅Increased student satisfaction and retention by 90% by providing accurate and timely information on course offerings, schedules, and enrollment processes.

✅Maintained an 85% first-contact resolution rate for course material and assignment-related issues, reducing repeat inquiries and enhancing the student learning experience.

✅Supported hotel executives with calendar management, travel planning, and daily correspondence, improving executive time management by 35%.

✅Handled staff and management complaints with professionalism, resolving issues promptly and reducing workplace disruptions by 50%.

✅Coordinated meetings, prepared reports, and managed office records, which streamlined communication and improved departmental efficiency by 40%.

✅Maintained organized filing systems and confidential documents with 100% accuracy, ensuring quick information retrieval and faster executive decision-making.