Customer Service Professional | 100+ Calls/Day | 95%+ Customer Satisfaction
Brandy
Client Support Coordinator
$860 – $1,240/mo
About
Customer Service Representative | Virtual Assistant | Technical Support | Inbound Calls, Live Chat & Email | CRM, Data Entry, Issue Resolution
Industry Experience
Mental Health Care
Health & Wellness Software
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Executive Assistant
04/2024 - 03/2025Www.Virtuity.com
United States
• Managed client calendars and scheduled appointments to optimize daily operations
• Sent timely email reminders and follow-ups to improve attendance and engagement
• Handled inbound communications and responded professionally to client inquiries
• Maintained accurate and confidential client records
• Improved workflow efficiency through effective use of administrative tools
Customer Success Manager
04/2022 - 12/2023http://www.caresolace.org
Supervised and supported a team of 11 employees to ensure timely case management
• Scheduled and coordinated weekly team meetings using digital calendar tools
• Monitored attendance and workload distribution to maintain productivity
• Provided daily coaching and performance support to team members
• Ensured consistent achievement of deadlines and service quality standards
Customer Support Representative
01/2018 - 01/2019https://hgs.com/
• Handled 100+ inbound calls daily with a 95% customer satisfaction rating
• Assisted clients with insurance-related inquiries and account updates
• Updated and maintained customer records in CRM systems
• Provided clear guidance on services and handled cancellations professionally
• Supported onboarding and training of new hires
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