Bruno
Customer Success Manager
$4,705.88
About
6+ years of experience in Clinical Research and Biotechnology, using Smartsheet, Power BI, and internal platforms as a Project Manager and Consultant.
Industry Experience
Biotechnology Research
Business Consulting & Services
Corporate Training & Development
Medical & Diagnostic Laboratories
Healthcare Technology
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Project Manager
03/2023 - 04/2025https://labs.iqvia.com/
Led laboratory components of global clinical trials ( Americas, EMEA, APAC) as primary point of contact, coordinating internal teams (laboratory, data management, warehouse, quality, legal, finance, scientific).
Oversaw risk mitigation, timelines, budgets, vendor management, and quality compliance (ICH- GCP).
Maintained customer-centric focus, ensuring alignment with client expectations and sponsor milestones.
Represented the company in audits and client meetings, mentored and onboarded junior PMs, enabling smoother team integration.
Outcome: Managed up to seven global studies simultaneously, supported Phase I and II protocols in diverse therapeutic areas (Oncology, Immunology, Metabolic Diseases, among others), improved sponsor relationships contributing to portfolio expansion, and supported the Emerging BioPharma (EBP) segment.
Operations Coordinator
09/2021 - 02/2023https://labs.iqvia.com/
onfigured and validated lab databases for global trials, acting as escalation point for technical issues.
Enabled tailored database solutions across cross-functional teams, ensuring accuracy and timely delivery.
Facilitated onboarding and knowledge transfer to strengthen operational capacity.
Outcome: Optimized data integrity and contributed to smoother study start-up cycles across LATAM and global operations.
Project Manager
09/2019 - 08/2021https://alytixbiotech.com/
Argentina
irected phage-based therapeutic projects from lab design to field trials in a biotech startup.
Designed literature-driven experimental roadmaps and engaged in peer-to-peer scientific discussions to evaluate project feasibility.
Identified critical market needs and defined feasible experimental roadmaps.
Coordinated with production partners to advance product validation and early development.
Outcome: Established viable pipelines for 4 novel phage therapeutic formulations, bridging R&D to market readiness through go-to-market strategies and data-driven approaches.
Licenses, Certifications & Awards
Project Management
Universidad Tecnológica Nacional
05/2023
PhD in Biological Sciences
Universidad Nacional de Rosario
07/2018
MSc in Biotechnology
Universidad Nacional del Litoral
12/2011
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