Operations Manager | 3+ Years Driving Revenue Cycle Management & Client Success in High-Impact Roles

Manage the entire RCM process, including billing, coding, claim submission, and collections, ensuring efficiency

and accuracy to optimize financial performance.

● Maintain regular communication with clients, including upper management, C-Level executives, vice presidents,

and directors, providing updates and addressing any concerns.

● Collaborate with various departments such as HR, Recruitment, Quality, and Training to ensure smooth

operations and adherence to company standards and objectives.

● Regularly monitor revenue streams, analyze financial data, and implement strategies to optimize collections and

reduce costs, ensuring the financial health of the organization.

● Ensure compliance with industry standards and regulations, implement best practices for process

improvements, and stay updated with the latest regulatory changes to minimize risks and enhance operational

efficiency.

● Utilize data analytics tools to gather insights, track key performance indicators (KPIs), and make informed

decisions that drive improvements in RCM processes and overall operational performance.

Oversee and manage 300+ accounts with a yearly revenue of 1.5 million dollars.

● Provide insightful training and webinars to our clients on our products and updates.

● Weekly performance reports on revenue and client satisfaction to our CEO & CTO.

● Lead all training and onboarding processes of any new commer or refresher to anyone in the company.

● Implement and improve any internal procedures to optimize our current workflow and provide better results.

● Understand the client's needs and provide a resolution and upsell if needed to a better package

● Being attentive to any of our client needs via email or chatting platform.

● Operate and manage a team of 250+ personnel with 4 different types of business lines and 4 departments.

● Being the point of contact for Webhelp for our client, reviewing financial, operational, and business needs.

● Work alongside a multi-billion dollar company, and execute our business plan to guarantee additional business.

● Present Daily, Weekly, and Quarterly business reviews of our performance in all 3 departments.

● Communicate and work alongside other departments within Webhelp to guarantee a smooth business and a

better experience for our employees.