Camilo Andrés

As a Technical Support Agent for AT&T, I provide frontline assistance to customers by troubleshooting technical issues, ensuring seamless connectivity, and delivering exceptional service experiences. In addition to resolving technical concerns, I actively engage in cross-selling opportunities by promoting Home Tech Protection Insurance, helping customers safeguard their devices and home technology investments.

As a Logistics Coordinator in ground freight operations, I am responsible for managing the end-to-end process of cargo transportation across the United States. My role combines sales, operational tracking, planning, and business development to ensure efficiency, customer satisfaction, and growth opportunities.

As a Customer Service and Collections Agent at Concentrix supporting Capital One, I provided frontline assistance to banking customers, ensuring positive experiences while managing account inquiries, payment arrangements, and debt recovery processes. My role combined customer care, financial guidance, and collections strategies to maintain compliance and achieve performance goals.

As a Backoffice Agent in mobile telecommunications, I am responsible for processing, validating, and activating customer cell phone plans. My role ensures compliance with company policies and legal requirements while supporting front-line sales teams by finalizing contracts and enabling services efficiently.

As a Sales Advisor, I specialize in promoting and selling mobile service plans along with consumer technology products such as smartphones, tablets, and computers. My role combines customer engagement, product knowledge, and consultative sales techniques to deliver tailored solutions that meet customer needs while driving revenue growth.

As a Logistics Employee in bus operations, I am responsible for managing financial collections and monitoring service frequency to ensure smooth transportation schedules. My role combines administrative control, operational oversight, and customer service to support daily fleet activities.