Carlos +15 yrs | B2B | B2C | CSM | KAM | Business Development | SaaS | Consultative Selling

Carlos Eduardo

Top Rated

Customer Success Manager

Jamundí, Colombia🇨🇴

About

I help companies grow by helping their customers succeed. With 20+ years of experience across Customer Success, Account Management, SaaS, and business consulting, I've built a career around creating strong client relationships, driving adoption, improving retention, and identifying growth opportunities.

Industry Experience

Credit Intermediation

Corporate Training & Development

E-Learning Providers

Business Consulting & Services

Management Consulting

Software Experience

Monday.com

ChatGPT

HighLevel

Notion

Google Workspace

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Success Manager

Customer Onboarding Specialist

Account Manager

Director of Customer Success

Head of Customer Success

Work Experience

Account Executive

01/2024 - Present

https://emprendehoy.com/

Leading the Account Funding team and Marketing Account team to help our clients achieve their goals.

Help company growth the annual revenue with Cross and UpSales of the Funding or Marketing clients

- Accounts Funding / Business Consultants Team Leader

- Business Consultants Area Development

- Marketing / Sales Business Consulting

Sales Representative

11/2022 - 10/2023

http://new.fliptalk.online/

Small online English learning platform (StarUp)

Develop the B2B department, lead it, and help with B2C sales.

Achieve Monthly B2C and quarterly B2B cuota

Customer Success Manager

11/2015 - 04/2020

https://helendoron.com/

Israel

- LATAM market developer

- Franchisees Support and accompaniment

- New franchise recruitment

Customer Success Manager

04/2014 - 07/2019

https://es.audara.co/

Colombia

- Customer services and support leader (SaaS)

- New projects leader (SaaS)

- Commercial department support in customer loyalty

- Training Leader (SaaS)

- Post-sales support

- Implementation, design, and trainer consultant

Customer Success Manager

10/2009 - 12/2013

https://www.kumon.com.co/

Colombia

- Colombia and Chile expansion team leader

- New franchises recruitment leader

- Market opportunity researcher

- Franchise area coordinator

- Franchise area developer

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