Bilingual Sales & Customer Support Professional | 9+ Years in Appointment Setting, CRM & Client Relations
Carlos Ivan
Customer Support Representative
$1,460 – $2,090/mo
About
Please Bilingual (English/Spanish) professional with 9+ years of experience in appointment setting, B2B/B2C sales, customer service, and customer support. Skilled in lead generation, cold calling, CRM management, client relationship building, and resolving customer issues. Experienced in scheduling appointments, managing accounts, claims support, and delivering high-quality customer experiences. Seeking opportunities enter a headline that summarizes your experience and the roles you are seeking.
Industry Experience
B2B Marketplace
Business Management Software
Business Intelligence Software
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Sales Manager
07/2017 - 12/2025https://iposos.com/
United States
- Scheduled appointments and product demos with prospective clients.
- Supervised and trained sales representatives to achieve daily and monthly targets.
- Followed up with leads and maintained accurate data within CRM systems.
- Collaborated with management to develop call scripts and improve sales conversion strategies.
- Delivered exceptional customer service during inbound and outbound communications.
- Built long-term relationships with clients to ensure satisfaction and retention.
- Contributed to a steady increase in lead-to-sale ratios through effective communication and organization.
Customer Support Representative
01/2023 - 08/2023https://www.linkedin.com/company/elitehomewarranty/
- Assisted customers with warranty claims and service requests.
- Coordinated with technicians and handymen to schedule in-home repairs for covered items.
- Ensured accurate diagnoses and timely resolution of maintenance or electronic issues.
- Handled customer complaints with professionalism and efficiency, ensuring satisfaction and policy compliance.
- Updated records and service orders in the company’s system to maintain accurate case tracking.
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