Carlos

Top Rated

Enthusiastic Technical Support Specialist with +10 years of experience.

Technical Support Specialist

Colombia🇨🇴

Marketplace protected

Technical Support & Customer Operations Leader | 10+ Years Driving Support Excellence, Team Training, and Process Optimization

HubSpot

Notion

Jira

Zendesk

Slack

Zapier

Hubstaff

Core Experience

Industry Experience

Healthcare & Life SciencesEducation & TrainingTechnologyProfessional ServicesMedia & Entertainment

Business challenges

High customer churnNo customer success strategyCRM inefficiencySlow resolution of customer issues

Success metrics

Improved support strategiesIncreased customer loyaltyRevealing actionable customer insights

Jobs to be done

Customer ServiceCustomer Support StrategyCustomer Success Strategy

Availability and Logistics

Availability

Full-Time, Part-Time

Work Arrangement

Remote, On-site, Hybrid

English Level

Native Fluency (C2)

Languages

Spanish, German, Other

Roles Qualified For

Technical Support SpecialistClient Support Coordinator

Candidate has no videos yet.