Carlos's profile photo

Carlos

Technical Support Specialist

Venezuela🇻🇪
•

$3,529.41

About

4 years QA Automation engineer on the Crypto industry

Industry Experience

Financial Technology (FinTech)

Candidate Information

Availability

Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Spanish

Roles Qualified For

Technical Support Specialist

Work Experience

Technical Support Specialist

09/2024 - Present

https://tether.to/en/

Venezuela

QA Engineer, Tether

- Developed automated test suites to ensure quality and accuracy of software features.

- Collaborated with developers to identify root causes of software bugs and issues.

- Developed and executed test plans and scripts to identify and document software defects.

Technical Support Specialist

03/2024 - 09/2024

https://www.bitfinex.com/

Venezuela

- Collaborated with developers to identify root causes of software bugs and issues.

- Developed and executed test plans and scripts to identify and document software defects.

- Developed and implemented quality assurance processes and procedures to ensure software quality.

Technical Support Specialist

11/2021 - 03/2024

https://www.bitfinex.com/

Venezuela

- Expertly provide support to users, offering guidance on trading concepts and platform functionalities.

- Perform thorough testing of UI functionalities, ensuring seamless user interactions and validating responsiveness across

different devices.

- Guide API users in trading activities, debugging, and resolving any related issues to coding using multiple programming

languages.

Support Specialist

01/2021 - 09/2021

https://bitcoindepot.com/

Venezuela

- Conducted inside sales calls to re-engage customers with Bitcoin Depot ATMs.

- Addressed customer inquiries about transactions, machine usage, and general cryptocurrency questions.

Technical Support Specialist

07/2019 - 02/2021

https://www.digitel.com.ve/

Venezuela

Carried out activities related to planning, administration, and expansion of microwave links and fiber optic systems in the state of Caracas, Venezuela

Licenses, Certifications & Awards

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