Carlos
Technical Support Specialist
$3,529.41
About
4 years QA Automation engineer on the Crypto industry
Industry Experience
Financial Technology (FinTech)
Software Experience
Candidate Information
Availability
Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Technical Support Specialist
09/2024 - Presenthttps://tether.to/en/
Venezuela
QA Engineer, Tether
- Developed automated test suites to ensure quality and accuracy of software features.
- Collaborated with developers to identify root causes of software bugs and issues.
- Developed and executed test plans and scripts to identify and document software defects.
Technical Support Specialist
03/2024 - 09/2024https://www.bitfinex.com/
Venezuela
- Collaborated with developers to identify root causes of software bugs and issues.
- Developed and executed test plans and scripts to identify and document software defects.
- Developed and implemented quality assurance processes and procedures to ensure software quality.
Technical Support Specialist
11/2021 - 03/2024https://www.bitfinex.com/
Venezuela
- Expertly provide support to users, offering guidance on trading concepts and platform functionalities.
- Perform thorough testing of UI functionalities, ensuring seamless user interactions and validating responsiveness across
different devices.
- Guide API users in trading activities, debugging, and resolving any related issues to coding using multiple programming
languages.
Support Specialist
01/2021 - 09/2021https://bitcoindepot.com/
Venezuela
- Conducted inside sales calls to re-engage customers with Bitcoin Depot ATMs.
- Addressed customer inquiries about transactions, machine usage, and general cryptocurrency questions.
Technical Support Specialist
07/2019 - 02/2021https://www.digitel.com.ve/
Venezuela
Carried out activities related to planning, administration, and expansion of microwave links and fiber optic systems in the state of Caracas, Venezuela
Licenses, Certifications & Awards
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