Carlos

Outsourced to Walmart, analyzing to determine if there are critical and damaging issues to the online operation and escalating alerts from the company's online services to various teams at different times to ensure the efficient operation of the company's systems. I was later transfered to the bank Itau where I fulfilled the responsibilities of monitoring systems of the bank, managing technical alerts, and escalating incidents in a timely manner to ensure operational stability and application security, key skills when working with sensitive and critical bank information. Ability to work collaboratively on rotating schedules with multidisciplinary teams, anticipating potential problems.

Customer service and cash management