Charles
Technical Support Specialist
$860 – $1,240/mo
About
IT Support & Admin | 3+ Yrs Exp | Google Workspace, Windows, Linux, AI Tools | Tech Support & Virtual Assistant
Industry Experience
IT Services & IT Consulting
Desktop Computing Software Products
IT System Operations & Maintenance
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Technical Support Specialist
01/2025 - Presenthttps://gracetech.com.ng/
Nigeria
- Delivered high-level technical support for the Executive Chairman and company sta.
- Installed, crimped, and tested RJ45 Ethernet cables, enhancing LAN network efficiency
and significantly reducing connectivity issues.
- Provided seamless remote IT support via RustDesk, diagnosing and resolving user issues
across multiple systems.
- Conduct software troubleshooting, system diagnostics, and issue resolution to maintain
operational continuity.
- Assist in proposal development and strategic initiatives to improve IT infrastructure.
Support Specialist
01/2022 - 10/2024https://www.inecnigeria.org/
Nigeria
- Delivered IT support for over 50 users, achieving a 20% reduction in software downtime through efficient troubleshooting and process automation.
- Diagnosed and resolved BSOD (Blue Screen Of Death) issues across 20+ systems by leveraging Safe Mode and manual updates.
- Provided technical support for electoral staff, swiftly resolving various hardware and software issues.
Licenses, Certifications & Awards
ALX AI Career Essentials (AiCE)
ALX
07/2024
Career Essentials in Cybersecurity
Microsoft & LinkedIn
06/2024
Trusted by GTM teams at:
