Chelsea

• Provided real-time customer support via chat and email while aligning communication with client

brand tone.

• Managed scheduling, customer follow-ups, and maintained detailed CRM logs.

• Escalated and documented client issues, ensuring swift and accurate resolution.

• Collaborated with cross-functional teams to uphold consistent service standards.

• Moderated Discord and online communities to ensure respectful communication and brand alignment.

• Scheduled and posted social media updates, responding to public inquiries professionally.

• Handled tickets and email communication adhering to SLA requirements.

• Responded to inbound calls and emails from customers, managing inquiries through Salesforce CRM.

• Scheduled appointments, tracked issues, and ensured timely resolution of customer requests.

• Created internal documentation for process improvements and FAQs.

• Managed daily administrative operations, including scheduling, client communication, and calendar

oversight.

• Prepared and distributed invoices, email newsletters, and vendor correspondence.

• Supported executives with data entry, documentation, and CRM record management.

• Coordinated purchasing and inventory management activities.

• Maintained supplier communication and ensured timely procurement of goods.

• Verified purchase orders and liaised with the quality control team to manage returns.

• Handled over 200 daily inbound calls and emails related to order tracking and delivery issues.

• Maintained a 99% KPI rating by ensuring high accuracy and customer satisfaction.

• Upsold related products and provided detailed product knowledge to customers.

• Processed financial documents, payments, and vendor accounts through QuickBooks.

• Reconciled bank statements, monitored inventory, and reduced loss prevention by 20%.

• Supported preparation of monthly management reports and compliance documentation.

• Handled 300 cold calls daily via Boomtown and Zendesk

• Generated 50 sales leads per month via Mojo Dialer follow-ups

• Relayed client information to real estate closers for further action

• Achieved ISA of the month within the first 5 months of work