Customer Onboarding & Implementation Manager | 3+ Years of Experience in Client Enablement, Team Leadership & Operations

Chelsea

Top Rated Plus

Customer Success Manager

Medellín, Colombia🇨🇴

•

$2,250 – $3,240/mo

About

3+ years of Software Implementation and Customer Success experience, using Monday.com, VanillaSoft and Slack as an Onboarding Specialist.

Industry Experience

SaaS Platforms

Business Management Software

CRM Software

Customer Experience (CX) Software

Customer Onboarding Software

Software Experience

RingCentral

NiceJob

Google Sheets

Stripe

Calendly

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Additional Languages Supported

All

Roles Qualified For

Customer Success Manager

Customer Experience Manager

Customer Onboarding Specialist

Executive Assistant

Customer Success Specialist

Work Experience

Customer Success Manager

06/2023 - 04/2026

https://www.puulsemarketing.com/

United Arab Emirates

At Puulse Marketing, managed a remote team of four to streamline the software activation and client onboarding experience. Utilizing tools like Monday.com and VanillaSoft CRM, I focused on translating complex technical dashboards into simple, user-friendly workflows for non-technical clients. Through these process optimizations and a commitment to revenue retention, I successfully raised our onboarding completion rate from 78% to 91% over a two-year period.