Chinenye Mary

1. Responded to customer inquiries, complaints, and account related issues via in person and phone support

2. Ensured timely resolution of customer challenges, maintaining professionalism under pressure.

3. Processed service requests including ATM complaints, blocked cards statements printing, Account openings for customers, and account update

4. Helped streamline front desk service delivery and improve customer satisfaction.\

5. processed service requests and updated CRM records.

6. troubleshot account related problems with empathy and clarity, improving customer satisfaction.

7. collaborated with internal teams to ensure smooth service delivery.

1. Identify and follow up on qualified leads for residential and commercial properties

2. Conduct outbound calls,WhatsApp and social media follow ups, to engage prospects

3. Educate clients on property details, benefits and payment plans

4. Schedule and coordinate site inspections and walkthroughs

5. Closed a property deal worth 11million in just 2 days

6. Maintain organized records of leads,clients interactions and sales progress using CRM tools

7. Provide post sales support and follow up for client satisfaction and referrals

8. Book down client’s site inspection day,ahead of time.

1. Deliverd online and in person classes, ensuring lessons were clear and easy for students to understand.

2. prepared notes, tracked student progress, and provide administrative support to the learning center.

3. Delivered coding and robotics lessons, integrating practical applications with theory.

4. supervised project-based learning fostering innovation, collaboration and problem solving.