Sales and Customer Support Specialist | 5+ Years of Experience | CRM & Inbound Strategies Expert

• Managed 40–60 inbound leads weekly, identifying customer needs and delivering tailored purchase solutions

• Negotiated pricing using market analysis and vehicle condition assessments, supporting revenue targets

• Maintained 100% CRM activity tracking compliance, enabling accurate lifecycle management and follow-ups

• Built trust-based customer relationships contributing to repeat business and referral generation

• Balanced high-volume sales performance while maintaining strong customer satisfaction outcomes

• Led 10–15 weekly individual and group counseling sessions using CBT and psychoeducational methods

• Managed documentation and care coordination for a caseload of 20+ clients

• Collaborated with multidisciplinary teams to support treatment planning and continuity of care

• Improved client engagement through structured behavioral interventions and goal tracking

HR Payroll Coordinator:

• Processed payroll for 80–120 employees across multiple departments

• Maintained payroll accuracy exceeding 98% compliance standards

• Ensured adherence to regulatory and organizational payroll policies

• Managed confidential employee records and wage garnishment processing