Christian

- Part of one of the Top 3 Teams nationwide and consistently ranked in the Top 100 Agents in Bolivia (still maintaining this position).

- Managed residential and commercial portfolios, including houses, apartment buildings, mixed-use projects, and both short- and long-term rentals.

- Oversaw high-volume client communications, scheduling, and documentation for up to 120 properties.

- Successfully co-managed a 50+ unit apartment building project, implementing CRM/Excel/Notion/Trello systems with a colleague, achieving 75% of units sold within one year.

- Coordinated property listings, follow-ups, and negotiations to close transactions.

- Created custom tracking systems in CRM/Excel/Calendars to monitor visits, leads, and sales, reducing response time and improving follow-up quality.

- Conducted property showings, negotiated offers, and closed transactions, providing bilingual (English/Spanish) support to international and local clients.

- Generated and qualified new leads through cold calls, WhatsApp, and email campaigns, maintaining a conversion rate above 30%.

- Conducted client consultations to indentify needs and offer tailored real estate solutions.

- Provided remote customer service to U.S. veterans, offering home-equity and mortgage-related financial products, interest reduction, and refinancing solutions.

- Handled 300–500 calls per day using scripts and an auto-dialer; calls were recorded and tracked for quality and compliance.

- Achieved consistent KPI and transfer quotas, frequently earning performance bonuses.

- Maintained and updated internal databases with high accuracy, supporting analysis and segmentation.

- Managed client data securely, updated internal databases with high accuracy, and supported outreach campaigns.

- Gained valuable experience working in fast-paced, English-speaking environments with high service standards.