4 years of Customer Service, Sales, Appointment Setting, Technical Support, and Digital Marketing experience, using Google Tag Manager, Meta Pixel, an
Christian
Digital Marketing Manager
$2,050 – $2,940/mo
About
Experienced in supporting customers across phone, email, and chat channels, resolving platform-related issues, managing reservations, handling payment inquiries, and guiding users through digital tools and online services. Skilled in CRM platforms, Google Tag Manager, Meta Pixel, Wix, Google Ads, Meta Ads, SEO, and email marketing campaigns.
Industry Experience
Marketing & Advertising
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Digital Marketing Manager
11/2024 - 12/2025Www.Wix.com
Colombia
Promote specialist in charge of getting more visibility for users including improving SEO, email marketing, Google and meta ads
•Delivered end-to-end technical support for the creation, management, and optimization of Wix websites, improving site functionality and user satisfaction.
•Resolved technical and platform-related issues efficiently, contributing to higher customer retention and positive support experiences.
•Guided users in leveraging Wix tools and features to optimize website performance and business growth.
•Managed and supported digital advertising campaigns aligned with client business goals.
•Optimized Google Ads and Meta Ads (Facebook & Instagram) campaigns to increase visibility, traffic, and conversion potential.
•Planned, configured, and monitored email marketing campaigns to support customer engagement and retention.
•Provided strategic guidance on web design, content structure, and user experience to improve usability and conversion rates.
Customer Support Representative
06/2021 - 02/2023www.airbnb.com
Customer service assistant in charge of guiding users to make reservations, fix issues with payments and payouts, create listings and mediate between guests and hosts
•Delivered high-quality customer support via inbound calls, email, and chat channels.
•Handled a wide range of customer inquiries, including bookings, cancellations, and ongoing reservation issues.
•Provided solutions for technical issues related to account setup, login access, payments, and platform functionality.
•Troubleshot reservation-related problems and system glitches within the Airbnb platform.
•Collaborated closely with team leaders and cross-functional departments to escalate and resolve safety and security concerns.
•Utilized advanced internal systems and tools to manage cases efficiently and accurately.
•Ensured compliance with company policies and regulatory guidelines while delivering customer-focused solutions.
•Demonstrated strong problem-solving, communication, and multitasking skills in a fast-paced environment.
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