Customer Support Representative
$2,230 – $3,200/mo
Industry Experience
Healthcare & Life Sciences
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Roles Qualified For
Trusted by GTM teams at:
https://www.ettaatlantic.com/
Nigeria
Conducted high-volume outreach via phone, email, and social media to initiate conversations with key decision-makers and
influencers, particularly in the healthcare sector, targeting hospitals, clinics, and health systems in US and other regions resulting in
increased engagement and lead generation.
Identified and researched potential clients through outbound prospecting, inbound lead follow-up, social media engagement, and
participation in healthcare industry events and conferences, driving new business opportunities for healthcare software solutions
and contributing to a growing sales pipeline.
Engaged with prospects to understand their business needs, challenges, and goals, qualifying them as potential customers for the
SaaS solution. Scheduled product demos and meetings for the Sales Team, ensuring a seamless transition and alignment with client
needs.
Utilized CRM systems like Salesforce and HubSpot to track customer interactions, monitor key sales metrics, and ensure high
performance in line with sales quotas.
Stayed informed about industry trends, competitor products, and evolving customer needs to effectively position the SaaS solution
and maintain a competitive edge.
Led the successful implementation of complex SaaS solutions for clients, ensuring smooth onboarding and effective product
utilization tailored to client-specific needs.
Actively engaged decision-makers and influencers to align their business challenges with the benefits of the SaaS platform, leading
to a 30% improvement in client engagement rates.
Ensured full compliance with regulatory standards as a Superintendent Pharmacist, led pharmacy operations, and managed
inventory, procurement, and staffing, resulting in streamlined operations and regulatory adherence
Developed and implemented effective marketing strategies to increase product sales, patient satisfaction, and long-term
sustainability of the business model
www.novahealth.com
Nigeria
Generated and closed leads by actively engaging with healthcare clients and startup founders, promoting NovaHealth’s SaaS
platform to meet their specific needs.
Proven track record of being an exceptional closer, successfully converting prospects into long-term customers, contributing to a
significant growth in the client base.
Provided outstanding customer support by managing technical inquiries and ensuring clients maximized the capabilities of the SaaS
platform.
Used a variety of CRM systems, tracking key metrics such as customer satisfaction, churn risks, and response times, leading to a 20%
reduction in response times for technical issues.
Developed and executed customized outbound campaigns, using tools to target and engage prospects, while addressing client needs
with tailored solutions.
Engaged with Key Decision Makers in the industry and collaborated with cross-functional teams to expand product adoption and
enhance client engagement.
Exhibited strong communication skills by providing clear, concise product demonstrations, technical support, and ongoing training to
ensure client satisfaction.
Maintained a detail-oriented approach to managing multiple client interactions, contributing to high retention rates and overall
customer success.
www.evenuplaw.com
Summarized and analyzed complex medical documents for accuracy and relevance, ensuring the proper documentation of claims.
Utilized data-driven insights to improve the efficiency of the evaluation process, contributing to a 15% increase in accuracy.
Collaborated with cross-functional teams to standardize evaluation protocols, leading to a 20% reduction in processing time.
Provided detailed reports and recommendations to senior management, helping to resolve discrepancies and ensure compliance
with industry regulations. Participated in regular quality assurance reviews, identifying areas for improvement and implementing
corrective actions.
Communicated with medical professionals to clarify documentation and ensure the accuracy of information used in claims
processing.
Micro1
12/2024
