Chukwuma

Conducted high-volume outreach via phone, email, and social media to initiate conversations with key decision-makers and

influencers, particularly in the healthcare sector, targeting hospitals, clinics, and health systems in US and other regions resulting in

increased engagement and lead generation.

 Identified and researched potential clients through outbound prospecting, inbound lead follow-up, social media engagement, and

participation in healthcare industry events and conferences, driving new business opportunities for healthcare software solutions

and contributing to a growing sales pipeline.

 Engaged with prospects to understand their business needs, challenges, and goals, qualifying them as potential customers for the

SaaS solution. Scheduled product demos and meetings for the Sales Team, ensuring a seamless transition and alignment with client

needs.

 Utilized CRM systems like Salesforce and HubSpot to track customer interactions, monitor key sales metrics, and ensure high

performance in line with sales quotas.

 Stayed informed about industry trends, competitor products, and evolving customer needs to effectively position the SaaS solution

and maintain a competitive edge.

 Led the successful implementation of complex SaaS solutions for clients, ensuring smooth onboarding and effective product

utilization tailored to client-specific needs.

 Actively engaged decision-makers and influencers to align their business challenges with the benefits of the SaaS platform, leading

to a 30% improvement in client engagement rates.

 Ensured full compliance with regulatory standards as a Superintendent Pharmacist, led pharmacy operations, and managed

inventory, procurement, and staffing, resulting in streamlined operations and regulatory adherence

 Developed and implemented effective marketing strategies to increase product sales, patient satisfaction, and long-term

sustainability of the business model

Generated and closed leads by actively engaging with healthcare clients and startup founders, promoting NovaHealth’s SaaS

platform to meet their specific needs.

 Proven track record of being an exceptional closer, successfully converting prospects into long-term customers, contributing to a

significant growth in the client base.

 Provided outstanding customer support by managing technical inquiries and ensuring clients maximized the capabilities of the SaaS

platform.

 Used a variety of CRM systems, tracking key metrics such as customer satisfaction, churn risks, and response times, leading to a 20%

reduction in response times for technical issues.

 Developed and executed customized outbound campaigns, using tools to target and engage prospects, while addressing client needs

with tailored solutions.

 Engaged with Key Decision Makers in the industry and collaborated with cross-functional teams to expand product adoption and

enhance client engagement.

 Exhibited strong communication skills by providing clear, concise product demonstrations, technical support, and ongoing training to

ensure client satisfaction.

 Maintained a detail-oriented approach to managing multiple client interactions, contributing to high retention rates and overall

customer success.

Summarized and analyzed complex medical documents for accuracy and relevance, ensuring the proper documentation of claims.

 Utilized data-driven insights to improve the efficiency of the evaluation process, contributing to a 15% increase in accuracy.

 Collaborated with cross-functional teams to standardize evaluation protocols, leading to a 20% reduction in processing time.

 Provided detailed reports and recommendations to senior management, helping to resolve discrepancies and ensure compliance

with industry regulations. Participated in regular quality assurance reviews, identifying areas for improvement and implementing

corrective actions.

 Communicated with medical professionals to clarify documentation and ensure the accuracy of information used in claims

processing.