Chuma

•

My duty was to call small Canadian and US companies and sell them phone lines and broadband for the office building. •

Generated new business opportunities by engaging prospective small businesses across Canada and the US, effectively presenting tailoredtelecommunications solutions to decision-makers.

•

Secured qualified leads through high-volume outbound calling, engaging key stakeholders and tailoring communications to effectively matchorganizational needs with appropriate telecommunications services.

•

Facilitated consistent follow-up communications with prospective clients, maintaining robust engagement and advancing qualified sales pipelinesfor telecommunications products.

Sold car trackers to customers over the phone. •

Achieved top agent status for 4 consecutive months with highest sales. •

Cultivated rapport with prospective customers, thoroughly addressing inquiries and boosting engagement during outbound sales calls.

This was within the call center environment and my duty was to sell cellphone contracts to customers with value added products. •

Secured new business through persuasive product presentations and consistently matched customers with tailored cellphone contract solutions,fostering increased customer loyalty and boosting overall sales conversions.

My duty was to assist TALKTALK customers with any technical issues they had with their phone lines, internet and emails The customers weassisted were all based in the UK.

•

Resolved a wide range of technical queries for UK-based TALKTALK customers by diagnosing issues related to phone lines, internet, and email,ensuring efficient and satisfactory solutions within service level agreements.

•

Guided customers through troubleshooting steps for diverse connectivity and account-related issues, delivering clear instructions and maintainingcomposure during escalated interactions with UK-based TALKTALK users.