Claudio Fernando

OPI, VRI English-Spanish Medical Consecutive Interpreter

Customer Support Consultant L1 / Live chat assistant / Email support by Zendesk / Hubspot / Salesforce / Slack / Notion /

I worked at a multinational customer service company, within a multicultural

and dynamic environment, collaborating with an international team connected

from all over the world.

I was part of a team focused on delivering effective customer support and

assistance through channels such as live chat, and using platforms like Zendesk,

HubSpot, RingCentral, and Slack, among others.

My approach has always been to provide a professional, empathetic, and

customer-oriented service, ensuring a positive experience in every interaction.

- Transport and logistics

- Distribution and commercial management.

I provided real-time logistical support, resolving issues and optimizing routes

as needed. At the same time, I maintained direct communication with clients

to coordinate deliveries, manage invoicing, and ensure a smooth and

professional customer experience throughout the logistics process.

- Hospitalizations, repatriations, surgeries, coordination

- Search for documentation inherent to each medical situation all across the

world.

- Administrative procedures in order to have a successful management send

and receive documentation such as payments, itemized bills, medical notes)

For almost 8 years, I worked as a Medical Case Coordinator, managing international

medical assistance cases across multiple countries.

I coordinated care with various providers worldwide, handling all types of

medical services, including home doctor visits, urgent care appointments,

hospital admissions, surgeries, therapies, treatments, ER visits, and even

emergency 911 calls.

This role gave me extensive experience in the medical assistance field and

strengthened my ability to communicate with patients with empathy,

understanding, and professionalism, especially in high-pressure and sensitive

situations.

- Delinquent account representative

- Customer service.

- Financial advisor, collector

- Customer Care department, Nextel Campaign

- Customer support via email.