Collia

Handle inbound/outbound communication: Manage large volumes of calls, emails, and chats efficiently and professionally

business.

Resolve customer issues: Use active listening and problem-solving to fix complaints, billing issues, product questions or technical problems .

Provide product/service information: Keep customers updated on product features, order statuses, returns, refunds, warranties, etc.

Document interactions: Log customer issues thoroughly and escalate unresolved problems to higher-level support.

Built strong rapport with customers by delivering clear, professional, and empathetic communication across every interaction. Maintained positive customer relationships by actively listening to client needs and providing timely, accurate solutions.

Demonstrated strong negotiation skills to handle objections, de-escalate concerns, and reach mutually beneficial outcomes, ensuring customer satisfaction and long-term retention. Consistently focused on creating positive customer experiences while representing the company with professionalism.