Connie

Top Rated

Director of Customer Support

Colombia🇨🇴

•

$1,500–$1,999

About

Sales & Customer Support Leader | 7+ Years Experience | B2B & B2C Sales, Escalation Management | CallShaper, SMTP | Trilingual Expert

Industry Experience

Real Estate & Construction

Software Experience

CallShaper

SMTP

Candidate Information

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Spanish, French

Roles Qualified For

Director of Customer Support

Virtual Assistant

Account Executive

Work Experience

Account Executive

02/2016 - 11/2022

https://www.informacolombia.com/directorio-empresas/informacion-empresa/urbanizacion-altos-inmaculada-sas

Colombia

With 7 years of hands-on experience in sales, I have developed a comprehensive skill set in prospecting, relationship-building, negotiation, and closing deals across a variety of industries. My expertise spans both B2B and B2C environments, allowing me to effectively identify client needs and tailor solutions that drive business growth.

Over the years, I've consistently met and exceeded sales targets, generating significant revenue for my employer while building lasting relationships with clients. My experience includes managing long sales cycles, preparing detailed proposals and contracts, I’ve worked across diverse markets, including residential and commercial construction, where I successfully nurtured leads, negotiated multi-million-dollar contracts, and ensured the successful delivery of projects.

Customer Support Representative

07/2023 - 08/2024

https://www.intelcia.com/es

Colombia

With one year of customer service experience, I have developed strong communication and problem-solving skills, ensuring a positive experience for customers and fostering long-term relationships. In this role, I was responsible for addressing customer inquiries, resolving issues, and providing information about products and services in a timely and efficient manner.

I honed my ability to listen actively, understand customer needs, and offer solutions that not only resolved issues but also exceeded customer expectations. My commitment to providing exceptional service helped increase customer satisfaction and retention rates. Additionally, I collaborated with cross-functional teams to ensure smooth order processing, product delivery, and post-service support.

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