Cristhian

Business Development Representative:

Promoted to Operations Manager, I led key operational functions, including social media management, customer tech support, video reviews, and process optimization, while continuing to support the Sales Cycle Team. I also played a pivotal role in customer support, resolving technical issues, addressing inquiries, and ensuring a seamless client experience. As a core member of the sales process, I managed prospecting, appointment setting, client follow-ups, and occasional deal closures. Leveraging tools like Excel, Google Sheets, Google Docs, TextNow, Zoom, and Apollo, I streamlined operations, enhanced customer engagement, and delivered high-quality support that strengthened client relationships.

I am part of the Account Management Team. I managed a portfolio of 250 client accounts, ensuring seamless and efficient waste management services. Consistently delivered high-quality customer service an support by handling an impressive daily volume of 80 to 120 calls. Proactively resolved customer issues, directed requests to the appropriate teams using Airtable, and maintained robust communication channels to uphold customer satisfaction. Leveraged excellent communication skills to address concerns promptly, demonstrating a commitment to reliability and client-focused solutions.