Cruz Ivan

As a Sales Development Representative, I was responsible for executing targeted outreach to city managers, administrators, public works directors, and water treatment supervisors across multiple U.S. states. My role required consistently generating qualified leads and setting high-quality demo appointments. I applied Sandler Training techniques to conduct consultative conversations that uncovered pain points and effectively positioned ERIS Digital Log as a tailored solution for operational improvement. I proactively sourced leads, managed my own pipeline, and secured virtual demos via Teams or Zoom, consistently meeting and exceeding weekly demo-setting goals.

In this role, I strategically managed the retrieval of job information from a comprehensive database, ensuring accurate and timely access to data. I facilitated seamless connections between homeowners and skilled technicians for various home services, including appliance repairs, HVAC, and plumbing. I also acted as a mediator and troubleshooter between the company and vendors, promptly resolving job-related issues and payment discrepancies to ensure smooth operations and customer satisfaction. My focus on efficient communication and problem resolution helped maintain positive relationships with both clients and service providers.

As an Insurance Sales Agent at Allstate, I worked remotely to proactively engage potential clients, driving business development through outbound communication strategies. I conducted comprehensive eligibility assessments for home and auto insurance, ensuring that each client received coverage tailored to their specific needs. I also collaborated cross-functionally with internal representatives to streamline client interactions and provide a seamless customer experience. My approach emphasized relationship-building, needs analysis, and clear communication to support policy conversions and client satisfaction.

As a Sales Development Representative at Boomsourcing, I supported real estate clients by providing holistic assistance throughout property transactions, including buying and selling processes. I offered complimentary credit consultations to help clients better understand their financial options, increasing satisfaction and engagement. A key part of my role was strategically connecting qualified leads with the most suitable licensed real estate agents, ensuring an efficient and personalized client experience that supported successful deal closures.

As a Customer Service Representative, I efficiently managed payment processing, ensuring accuracy and timeliness in financial transactions. I proactively reported power outages and service disruptions, resolving issues promptly. My role also involved assisting customers with tailored electricity service enrollments, enhancing the onboarding process, and improving customer retention. Additionally, I handled a wide range of service-related tasks, adapting to dynamic customer needs in a high-pressure environment.