Crystal

- Email and Communication: Manage the leasing email inbox, respond to incoming texts and phone calls, and address inquiries from prospective and current tenants.

- Property Listings: Oversee the management and marketing of apartment listings, ensuring properties are advertised effectively to attract potential tenants.

- Lease Management: Draft, review, and coordinate the signing of lease agreements. Ensure lease terms are clear, legally compliant, and signed promptly.

- Lease Renewals: Coordinate annual lease renewals by assessing market rents, proposing rent increases, communicating with property owners, and facilitating tenant negotiations in collaboration with management.

- Showings: Manage self-showings of vacant properties, including organizing lockboxes and keys. Assist prospective tenants with troubleshooting access issues as needed.

- Tenant Screening: Review prospective tenant applications, conduct applicant interviews, request additional information as necessary, and make tenant selection recommendations to the Leasing Manager.

- Move-In/Move-Out Coordination: Oversee move-in and move-out processes, including property inspections, cleaning arrangements, key/lockbox

management, repair coordination, and utility service transfers.

- Performance Reporting: Provide management with regular reports on leasing performance metrics, such as occupancy rates, rental income, and tenant retention.

- Process Improvement: Document and continuously improve leasing-related processes. Research and implement new software solutions to enhance performance and operational efficiency.

- General Support: Provide administrative support as needed to assist management in meeting broader business goals

- Ensure the satisfaction and retention of clients.

- Provide exemplary support and personalized assistance.

- Foster strong relationships to enhance client experience and growth.

- Responsible for guiding new clients through the onboarding process seamlessly.

- Address client needs promptly during the onboarding phase.

- Facilitate proactive communication to ensure a smooth transition.

- Foster strong relationships with clients to enhance their experience.

- Contribute to the success and growth of both clients and the company.

- Ensure personalized attention and support to maximize client satisfaction

- Cultivated and maintained strong client relationships through attentive communication and understanding of client needs.

- Served as the primary liaison between clients and the company, ensuring effective resolution of issues and alignment of expectations.

- Proactively identify opportunities for upselling and cross-selling to maximize revenue and expand the client portfolio.

- Focus on client retention by providing exceptional service, anticipating needs, and exceeding expectations.

- Collect and analyze client feedback to continuously improve products, services, and overall customer satisfaction.

- Maintain strong interpersonal skills, problem-solving abilities, and a customer-centric approach to business relationships.

- Conducted market research to identify potential leads and target demographics.

- Develop and implement strategies to generate leads through LinkedIn.

- Collaborate with marketing and sales teams to align lead generation efforts with overall business objectives.

- Utilize CRM software to track and manage lead pipelines, ensuring timely follow-up and nurturing of leads.

- Analyze lead generation data and metrics to optimize strategies and improve conversion rates.

- Stay updated on industry trends and best practices in lead generation to continuously refine and enhance strategies.

- Managed clients' inboxes and assisted in their branding efforts.

- Worked alongside the manager and team members to ensure client retention and client success