Daisy

I respond to over 60 customer inquiries daily through calls, live chat, and email, consistently exceeding performance targets by 15%. I provide support across various app services, including ride-hailing and ecommerce features, ensuring a seamless user experience. I maintain strict documentation standards using CRM tools while fully adhering to data privacy protocols. My ability to stay calm, solution-oriented, and focused on the customer has helped me maintain a CSAT score of over 4.5.

As a Seasonal Customer Service Representative specializing in Billing and Tech Support, I handled over 70 daily inquiries related to subscriptions, refunds, and billing via email and chat. I provided compassionate, user-focused support with clear explanations of benefits and policies, which helped boost customer satisfaction. I effectively used Intercom and Zendesk to manage multilingual ticket flows, ensuring timely and accurate resolution of issues.

I built rapport with over 100 leads daily through outbound calls, actively identifying customer needs and promoting relevant bank services. I spearheaded sales activities, contributing to a 60% increase in annual revenue. In addition to client engagement, I scheduled appointments and managed internal correspondence efficiently using CRM tools, ensuring smooth coordination between departments and consistent follow-ups.

I managed chat and email support for tech clients in a fast-paced startup environment, ensuring timely and accurate responses to product and service inquiries. In a leadership capacity, I supervised a team of nine Customer Service agents, providing training and performance oversight that led to a 20% reduction in average handling time. My focus on efficiency and quality helped maintain a high standard of customer satisfaction across all support channels.