Daneisha

My core responsibility is to assist customers by addressing their needs, concerns, and inquiries to ensure a positive experience with the company. Such as:

Responding to Inquiries

Answer questions via phone, email, or chat,

Provide information about products, services, or policies.

Resolving Complaints

Handle customer complaints calmly and professionally.

Offer solutions or escalate issues to the appropriate department if needed.

Processing Orders and Requests

Take and process orders, returns, exchanges, or service requests.

Maintaining Customer Records

Update customer information in databases or CRM systems.

Keep accurate logs of interactions and transactions.

Providing Product or Service Support

Help customers understand how to use products or services.

Troubleshoot issues or direct them to technical support when necessary.

As a Sales Representative (Sales Rep), I am responsible for selling products or services to customers, building relationships, and helping the company grow its revenue. My primary responsibilities are:

Identify and Reach Out to Potential Customers

Generate leads through cold calls, emails, networking, or referrals.

Research prospects and understand their needs.

Present and Promote Products/Services

Deliver compelling sales presentations and product demos.

Explain product features, pricing, and benefits to customers.

Negotiate and Close Sales

Prepare and deliver quotes or proposals.

Handle negotiations and finalize contracts or agreements.

Meet Sales Targets

Consistently achieve or exceed monthly/quarterly/annual sales goals.

Track performance against KPIs or quotas.

My role as a Customer Service Representative are:

Respond to customer inquiries via phone, email, or chat.

Resolve complaints and provide effective solutions.

Process orders, returns, and transactions.

Maintain accurate customer records.

Provide product or service support.

Follow up to ensure customer satisfaction.

Promote relevant products or services (if required).

Stay updated on company products and policies.