Daniel

-Tracked work quality of both Customer Ops teams for FTL and Drayage

-Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness

-Trained new employees on proper protocols and customer service standards

-Led projects and implementations of internal processes, methodologies and tools to improve business performance

-Reported rep issues to higher management and facilitate escalation for HR involvement

-Launched staff engagement, managed office space management and implemented extracurricular plans for the well

being of our employees

-Manage pipeline of prospective clients, and own the qualifying, onboarding, and activation stages of the customer

lifecycle

-Prepared and delivered sales presentations to businesses to sell our Carrier TMS platform

-Build relationships with prospective clients and maintain ongoing relationships with current clients for renewals

-Work closely with clients to understand their trucking business and assist them with the onboarding process

-Customer Support Assistance during trial periods

-Developed sales leads and uncovered new business opportunities through prospecting and cold calling

-Participated in team projects, demonstrating an ability to work collaboratively and effectively with marketing,

customer support and sales teams

-Increased conversion rate of scheduled meetings to qualified to more than 30%

-Held collaborative product demos with sales reps to encourage learning and increase confidence on sales calls

-Collaborated with upper management to implement continuous improvements and exceed team goals

-Implemented systems and procedures to increase sales

-Developed compelling presentation decks to gain approval for ideas and communicate results

-Recruited, interviewed and hired more than 20 offshore employees and implemented mentoring program to

promote positive feedback and engagement

-Communicated product quality and market comparisons by creating sales presentations

-Coached and promoted 2 high-achieving sales reps to fill for new AE positions with qualified staff and boost

company growth

-Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy

-Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise

awareness and revenues

-Streamlined lead management process using CRM software to track interactions and maintain organized customer

information.

-Contributed to team objectives regarding qualification cycle in a fast-paced environment.

-Trained and mentored sales personnel to apply best practices and techniques.

-Streamlined lead qualification process, allowing for quicker identification of high-potential prospects.

-Developed a high-performing sales team through targeted coaching, training, and performance evaluations.

-Performed outbound and inbound sales qualifications to transfer leads to account executives.