Daniel
Customer Support Manager
$1,411.76
About
3 years of Customer Service experience, using Shopify, Recharge and Gorgias
Industry Experience
Healthcare & Life Sciences
Financial Services
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Administrative Coordinator
03/2020 - 08/2020https://www.churchofjesuschrist.org/
Ecuador
• Developed an autonomous system to manage travel documents for 160 missionaries.
• Established a 6-week training program to improve administrative efficiency.
• Assisted 10 missionaries in navigating visa processes, designing an effective application model.
• Created templates to streamline ticket purchases during the pandemic, ensuring travel compliance
https://balanceofnature.com/
Ecuador
• Handled an average of 8.3 customer requests per hour, ensuring a fast and effective resolution.
• Collected an average of 30 success stories from customers weekly.
• Answered inquiries regarding products, shipping, and returns, contributing to high customer satisfaction.
• Processed customer account changes efficiently with minimal errors
Licenses, Certifications & Awards
Videos
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