3 years+ in Customer Support Representative , Administrative & Virtual Support Representative

• I was managing inbound customer inquiries through phone calls, emails, chat resolving over 50 issues daily with a focus of first call resolution.

• Resolved customer complaints and issues in a timely manner

• Provided product information and troubleshooting assistance

• Documented customer interactions and feedback

• Collaborated with internal teams to resolve complex issues

• Processed customer account changes efficiently with minimal errors

• Collaborate with cross-functional things to address and escalate complex customer concerns,

achieving a 95% resolution.

- Managed email inbox and responded to messages

- Scheduled appointments and meetings

- Provided customer support via phone and chat

- Data entry and bookkeeping

- Social media management and content creation

- Research and data analysis