Daniel
Customer Support Representative
$882.35
About
3 years+ in Customer Support Representative , Administrative & Virtual Support Representative
Industry Experience
Call Centers
Customer Support Teams Agency
Marketing & Advertising
Software Experience
Candidate Information
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Representative
02/2018 - 06/2022https://www.mtn.ng/
Nigeria
• I was managing inbound customer inquiries through phone calls, emails, chat resolving over 50 issues daily with a focus of first call resolution.
• Resolved customer complaints and issues in a timely manner
• Provided product information and troubleshooting assistance
• Documented customer interactions and feedback
• Collaborated with internal teams to resolve complex issues
• Processed customer account changes efficiently with minimal errors
• Collaborate with cross-functional things to address and escalate complex customer concerns,
achieving a 95% resolution.
www.phoncecyenterprise.com
Nigeria
- Managed email inbox and responded to messages
- Scheduled appointments and meetings
- Provided customer support via phone and chat
- Data entry and bookkeeping
- Social media management and content creation
- Research and data analysis
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
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