Daniel

Monitored the day-to-day activities of clients, followed up on emails and correspondences, organized and scheduled meetings, handled data entry, coordinated ongoing projects, monitored project delivery timelines, while maintaining 100% communication across all departments. Provided remote administrative and customer support for a SaaS firm. Managed client onboarding, scheduled demos, responded to support inquiries, maintained CRM data, organized digital assets, and coordinated team tasks. Ensured efficient communication and timely resolution of client issues to support user retention. Maintained customer records and follow-up communications

Worked closely with implementation teams to track service delivery and status updates

Liaised with cross-functional departments to meet SLAs

Coordinated virtual team tasks to meet project deadlines and service standards.

I consistently coordinated company projects and events, from inception to full-on execution. and resolving issues promptly, so far I have resolved 95% of issues or challenges brought forward by individual clients or businesses, and provided clear, concise information. Managed end-to-end lifecycle of software implementation projects for clients in the finance and security sectors. ( Implementing SaaS), monitoring project progress and delivery timelines, monitoring and ensuring that Standard Operating Procedures are adhered to, and organizational policies are followed, coordinating meetings, and preparing meeting agendas.

Handling travel arrangements and itineraries, organizing and maintaining digital files and documents, and responding to emails and phone calls. (Inbound and outbound)

Acting as a point of contact for clients and stakeholders, performing data entry, maintaining databases, tracking and managing projects and deadlines, conducting research, and gathering information as needed.

Collaborated with IT, marketing, and sales teams to ensure data integrity and alignment of reports across the organization.

Worked closely with business stakeholders to understand data needs, crafting customized visualizations and reports to meet specific business goals.

Implemented and maintained data validation techniques to ensure the accuracy and consistency of data across all dashboards and reports.

Conducted regular audits and cleaning of datasets to eliminate discrepancies, ensuring trustworthy and reliable reporting.

Utilized advanced Excel features (pivot tables, macros, VLOOKUP, and Power Query) for in-depth analysis and reporting.

Developed Excel-based financial models and forecasting tools, improving the accuracy and efficiency of budgeting processes.