3+ years of eCommerce and Healthcare customer service experience, using CRM systems and Zendesk as a Customer Service Representative.
Davia
Dispatcher
$1,190 – $1,710/mo
About
I am a dedicated and customer-focused professional with 3 years of experience in customer service and 1 year of experience in sales. I am passionate about delivering excellent customer experiences, building strong relationships with clients, and helping businesses grow through effective communication and problem-solving. Throughout my experience, I have developed strong skills in handling customer inquiries, resolving issues efficiently, and ensuring customers feel valued and supported. My back
Industry Experience
Hospitals & Clinics
Nursing Homes & Residential Care Facilities
E-Commerce
Retail – Department Stores
Retail – Health & Personal Care Products
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Professional Fluency (B2/C1)
Roles Qualified For
Work Experience
Customer Support Representative
03/2023 - Presenthttps://www.jobs.sutherlandglobal.com/jamaica
Handle 60+ inbound and outbound calls daily, assisting customers with product inquiries,
account questions, and issue resolution.
Managed difficult customer situations with professionalism and empathy. 80%
Provided accurate information about products and services to customers.
Utilized various software programs such as CRM systems, order management tools, and
communication platforms
Maintain a 95%+ customer satisfaction score by delivering empathetic, solution-focused
service.
Resolved product or service issues by clarifying customer complaints and offering appropriate
solutions.
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