David

Top Rated

Customer Support Representative

Colombia🇨🇴

•

$1,529.41

About

12+ years of experience database analysis, lead generation, sales and customer support, in the retail and B2B sector.

Software Experience

Apollo

HubSpot

ChatGPT

Candidate Information

Work Arrangement

Hybrid

English Level

Professional Fluency (B2/C1)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Representative

Support Specialist

Work Experience

Administrative Coordinator

12/2011 - 12/2013

www.eliteflower.com

Colombia

In this position, I was responsibly for collect and organize the production estimation information of each product variety from the farms for the sales team , it was crucial that the information was delivery accurate and understandable because the data was key for sell the exact amount of product, avoiding incur in fails for the clients.

Also I developt a new way to make the production estimation, this new way probe to be more accurate reducing the non-complience to clients rate.

02/2014 - 06/2018

www.discodorado.com

Colombia

this role required that I attracted new leads, making me the first prospects contact with the company, task that allowed me streghten my comunication and negotiation habilities.

I developt my own protocol for prospect, categorize and route to the sales department, creating my own cold calling and cold mail scripts, improving them troughout my career, increasing the response rate and the success converting rate from MQL to SQL.

07/2018 - 09/2022

www.discodorado.com

Colombia

after my job like a lead generation specialist, I trainsionated to a sales role in the same company, taking advantage of my previous experience in lead generation, I honed my skills in direct customer interaction amd closing sales, for improve my sales rate I created my own lead generation program, where I'm in charge for accompany all the buyer journey, since the lead generation until the purchase.

Customer Support Representative

10/2022 - Present

www.discodorado.com

Colombia

Three years ago, the company decided to transfer me to the customer support area to leverage my ability to establish good relationships with clients. To improve my performance in this position, I took several courses on the customer support process to increase the customer satisfaction rate. As a personal initiative, I started presenting reports based on the information I collected through the ticketing system from the CRM, with the goal that the company could take necessary measures to correct any problems that customers were experiencing.

Licenses, Certifications & Awards

Software Service Hub

Customer Support Strategy Development

Knowledge Base Maintenance

Support Analytics and Reporting

HubSpot

02/2025 - 05/2026

Lead Generation Accelerator: Master the art of attracting your ideal customers

Lead Magnet Creation

Social Media Engagement

Semrush academy

12/2024 - 03/2026

How to make cold calls in Apollo

Advanced Cold Calling Strategies

Cold Calling Techniques

Apollo

05/2024

Lead generation course: segmentation, nurturing and lead qualification

Data Analysis for Lead Generation

Lead Nurturing Strategies

Lead Qualification

HubSpot

04/2024

Developing a Lead Generation Campaign With HubSpot

Advanced Data Analytics & Reporting

Email Marketing Automation

Predictive Lead Scoring

HubSpot

09/2023

How to send cold emails in Apollo

Email List Segmentation

Email Prospecting

Lead Magnet Creation

Apollo

06/2018

How to Write Cold Emails Anyone Will Respond To

Email List Segmentation

Email Prospecting

Personalized Outreach Campaigns

Apollo

04/2017

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