David

In this position, I was responsibly for collect and organize the production estimation information of each product variety from the farms for the sales team , it was crucial that the information was delivery accurate and understandable because the data was key for sell the exact amount of product, avoiding incur in fails for the clients.

Also I developt a new way to make the production estimation, this new way probe to be more accurate reducing the non-complience to clients rate.

this role required that I attracted new leads, making me the first prospects contact with the company, task that allowed me streghten my comunication and negotiation habilities.

I developt my own protocol for prospect, categorize and route to the sales department, creating my own cold calling and cold mail scripts, improving them troughout my career, increasing the response rate and the success converting rate from MQL to SQL.

after my job like a lead generation specialist, I trainsionated to a sales role in the same company, taking advantage of my previous experience in lead generation, I honed my skills in direct customer interaction amd closing sales, for improve my sales rate I created my own lead generation program, where I'm in charge for accompany all the buyer journey, since the lead generation until the purchase.

Three years ago, the company decided to transfer me to the customer support area to leverage my ability to establish good relationships with clients. To improve my performance in this position, I took several courses on the customer support process to increase the customer satisfaction rate. As a personal initiative, I started presenting reports based on the information I collected through the ticketing system from the CRM, with the goal that the company could take necessary measures to correct any problems that customers were experiencing.