Dayna

My role at this company was to provide exceptional customer service to customers by ensuring they received their packages in a timely manner and in good condition. I also had to assist delivery drivers to ensure a smooth and efficient delivery. I worked on the payment account where i had to give information on the different types of amazon cards, their benefits and the rewards and perks of using the amazon cards.

My responsibility was to educate providers on the benefits the patients would receive based on their medical insurance policy. I had to explain each benefit by letting the provider know the covered services on the patients plan.

My responsibility on the Amazon sales account was to promote and educate customers about the amazon store card, explain how the card works and how to gain cash back when using the cards. Elaborate on the terms and Conditions of using the card. I also had to complete daily goals for sales commission

In my role, I served as a liaison between members and insurance companies, proactively reaching out to collect medical health coverage information and resolve any outstanding issues. I efficiently managed multiple tasks, including completing tickets, documenting conversations, and accurately notating details provided by members and insurance representatives. A key part of my responsibility was ensuring the accuracy of member information, such as names, dates of birth, and identification numbers, and promptly identifying and flagging any discrepancies or errors. By doing so, I helped maintain data integrity, streamlined processing, and enhanced the overall member experience.

As a Maintenance Coordinator and Dispatcher, I serve as the central point of contact, swiftly connecting plumbers, electricians, and handymen to address repairs—from fixing damaged areas to restoring lighting and ensuring safe, functional spaces. I coordinate smooth hand-offs, guiding workers through each job until completion and payment, while meticulously managing work orders, tracking progress, and resolving any obstacles to keep operations running efficiently and on schedule.

With extensive experience in appointment setting for home services, I've honed my skills in making outbound calls to secure timely appointments for clients. Through persistent yet courteous communication, I've successfully contacted and coordinated with various tradespeople, including plumbers, handymen, and electricians, to ensure seamless service delivery. My expertise lies in navigating diverse schedules, negotiating appointment slots, and confirming details to meet clients' needs. By building strong relationships with service providers, I've consistently delivered high-quality results, exceeding client expectations and driving business growth.