Dayne

• Prescreen driver applicants for permanent positions

• Conduct driver interviews and phone calls for permanent positions

• Maintain accurate and up-to-date records in the applicant tracking system (ATS).

• Complete orders (upload photos & documents) for drivers not trained

• Submit route pay for drivers via forms

• Create inventory lists for drivers

• Other miscellaneous assignments

Manage the full recruitment lifecycle, from sourcing and screening candidates to coordinating interviews and extending offers.

• Maintain and update employee records in HR systems, ensuring accuracy and compliance.

• Explaining benefits options, such as health insurance, retirement plans, or wellness programs, to employees.

• Handling employee queries about HR policies, payroll, or performance management.

• Resolving issues related to time tracking, leave requests, or HR system access.

• Develop and refine HR policies and procedures in collaboration with the HR team.

• Welcome new hires and provide an overview of the company culture, values, and mission.

• Facilitate orientation sessions to familiarize new employees with company culture, values, and expectations.

• Introduce new hires to their team members and key stakeholders.

• Partner with hiring managers to understand job requirements, team dynamics, and organizational culture to identify the best-fit candidates.

• Conduct initial phone screenings and assess candidate qualifications.

• Utilize applicant tracking systems to manage candidate data.

• Respond to Tier 1 customer inquiries and issues via email and chat in a prompt and professional manner.

• Provide accurate information regarding products, services, policies, and procedures.

• Escalate complex issues to appropriate teams or departments for resolution.

• Maintain thorough and accurate customer interaction records using CRM software.

• Proactively identify and suggest improvements to customer support processes.

• Collaborated with team members to ensure consistent and high-quality customer service.

• Meet or exceed customer service and productivity goals.

• Stay updated on product knowledge and company announcements.

Provide advanced technical support for QuickBooks Online and Desktop customers via phone, chat, and email.

• Troubleshoot and resolve complex software issues, including data corruption, integration problems, and system errors.

• Utilize diagnostic tools and software to identify and resolve customer issues efficiently.

• Escalate critical issues to higher-level support teams as needed.

• Document customer interactions and resolutions in a clear and concise manner.

Manage and maintain executive schedules, including scheduling appointments, meetings, and travel arrangements.

• Prepare and organize documents and reports using MS Office.

• Handle incoming and outgoing correspondence, including emails and phone calls.

• Coordinate office activities and operations to secure efficiency and compliance with company policies.

• Assist in the preparation of regularly scheduled reports.

• Maintain office supplies inventory by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.

• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

• Assist in resolving any administrative problems.