DeJean

I worked for a US Health insurance company. Here I handled provider support such as Benefits, Authorizations and claims. I also handled customer support for benefits and authorizations. Due to or high customer satisfaction rating, a select few of us were chosen to work temporarily in the Pharmaceutical department for customer support. to assist with the shortage of workers during Covid. We also converted to work from home during Covid and continued through to my last day.

I worked for a Smart home security company. Here we guided customers through setup of software and physical system. I also troubleshoot software and device malfunctions or issues. I also helped create easier ways of identifying the underlying issue resulting in a higher satisfaction rating. I advanced from Tier 1 - Tier 3 tech support agent. This meant we were certified to handle all devices and services offered by our company.

As a sales representative, i handled mostly inbound calls for a prominent US Telecommunications company. I was required to meet daily quotas for phones, tablets, accessories, phone service plans and internet service plans. We also handled troubleshooting for devices while ensuring top level customer service.

I worked for Apple here as a Tier 2 Tech support agent. Here we assisted new owners with device activation, syncing of accessories, Esim registration, advising potential customers on best practices and best devices to suit their needs. I also handled remote diagnostics and troubleshooting.