Demar

• Led onboarding and customized training for new clients using DentalWriter Plus+ software, enhancing user adoption and reducing setup errors by 30%.

• Improved training resources to align with evolving client needs, increasing the training completion rate by 40%.

• Delivered advanced troubleshooting and technical support through phone, email, and chat, resolving 90% of client issues within 24 hours.

• Collaborated with support and development teams to address complex issues, reducing repeat support tickets by 20%.

• Boosted client retention by 25% by deploying CRM follow-ups and personalized assistance.

• Coordinated dental appointments efficiently, ensuring minimal wait times and maximizing patient satisfaction using scheduling software.

• Handled phone inquiries utilizing advanced telecommunication systems, facilitating efficient communication and directing calls to appropriate departments.

• Guided patients through completing necessary medical forms, ensuring accuracy and compliance with medical regulations using advanced EHR systems.

• Delivered exemplary dental support by effectively resolving patient concerns through meticulous problem diagnosis and appropriate solutions.

• Consistently exceeded customer satisfaction expectations by providing timely, accurate, and courteous assistance to customers with a variety of technical

issues.

• Successfully reduced the open ticket count by 15% and improved resolution turnaround time by 20% through the implementation of effective troubleshooting

and team collaboration techniques.

• Successfully researched and identified solutions to technical problems by using a variety of resources, including online databases, technical manuals, and

industry experts.

• Assisted over 100 customers daily with issue resolution, achieving a 95% first-call resolution rate utilizing CRM tools and technical troubleshooting methodologies.

• Resolved customer issues in a timely and efficient manner, often within the first call.

• Successfully led and mentored a team of customer support representatives, providing comprehensive training and ongoing development to enhance their skills and performance.

• Successfully managed high-stress situations through empathetic communication and de-escalation techniques, adhering to company policies while fostering a positive team environment.

• Demonstrated exceptional leadership and problem-solving skills to address customer challenges, maintaining ownership of issue resolution and ensuring seamless escalation processes.

• Proactively resolved complex customer issues by conducting in-depth data analysis to identify root causes and implement effective solutions, leading to a significant reduction in recurring problems.

• Developed and implemented training programs and resources, empowering team members to handle complex issues independently and improving overall team efficiency.

• Proactively resolved complex customer issues by conducting in-depth data analysis, identifying root causes, and implementing effective solutions.

• Demonstrated exceptional problem-solving skills to address customer challenges, escalating as needed while maintaining ownership of issue resolution.

• Consistently exceeded customer expectations by prioritizing urgent requests, devising innovative solutions, and achieving timely outcomes.

• Successfully managed high-stress situations through empathetic communication, de-escalation techniques, and adherence to company policies.