Dennis
Virtual Assistant
$1,000–$1,499
About
Automation n8n Zapier Make GHL Specialist | US KYC Officer | Forex Onboarding | Virtual Assistant |
Industry Experience
Investment Management
Banking
Insurance Agencies & Brokerages
SaaS Platforms
IT System Custom Software Development
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Customer Onboarding Specialist
05/2022 - 11/2025https://www.citigroup.com/global/about-us/global-presence/philippines
Philippines
- Conducted comprehensive KYC reviews and ensure adherence to AML and regulatory standards.
- Collaborated with cross-functional teams to identify and resolve compliance gaps, reducing verification turnaround time.
- Utilized advanced data verification tools and Excel to streamline onboarding processes.
Customer Onboarding Specialist
10/2025 - 12/2025https://www.korvato.com/
- My role as an onboarding specialist is to guide clients through the account setup process and ensure a seamless transition so they can successfully use their purchased AI to start trading on a VPS. I also help client complete their sign-up with various international brokers.
Virtual Assistant
03/2025 - 09/2025https://www.upwork.com/freelancers/~0173a6747521a74c9c
- Provided comprehensive executive virtual assistance, managing complex schedules, coordinating meetings, and handling email correspondence.
- Executed various administrative tasks to ensure seamless operations for the client, working after business hours to align with client preferences.
- Managed this role concurrently with my full-time job as a KYC Analyst, since my Virtual Assistant work starts after my full-time job ends.
Customer Support Representative
08/2019 - 01/2022https://www.prudential.com/personal/life-insurance
Philippines
- Managed high-volume inbound calls for Prudential Life Insurance, providing timely solutions and maintaining customer satisfaction.
- Assisted clients with policy inquiries, claims, and escalations, demonstrating empathy and problem-solving skills.
Customer Support Representative
07/2017 - 06/2019https://www.tp.com/en-ph/locations/philippines/
Philippines
- Responsible to making sure client has a smooth connection during conferences also started as a Hotel CS under the Whyndam Hotels and Resorts.
Licenses, Certifications & Awards
Email Marketing
HubSpot Academy
10/2025 - 11/2027
EF SET English Certificate C1 Advanced
EF SET
09/2025
Fundamentals of Digital Marketing
Google Digital Academy (Skillshop)
08/2025
Videos
Candidate has no videos yet.
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