Denton
Customer Success Manager
$2,050 – $2,940/mo
About
Customer Service and Technical Support Specialist with 8+ years of remote-ready experience across SaaS, telecommunications, e-commerce, and property management. Proven track record of maintaining a 95% CSAT score over 5 consecutive years and a 90% first-call resolution (FCR) rate, handling 1,000+ customer inquiries efficiently.
Industry Experience
Technology
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Representative
08/2025 - 02/2026https://simple.life/
• Delivered omnichannel support (live chat, email) for a mobile app, maintaining high CSAT scores through
empathetic, personalized communication that reduced customer effort on every interaction.
• Triaged and resolved app functionality issues using structured troubleshooting; collaborated with the development
team to document recurring bugs, shortening the feedback-to-fix cycle and improving app stability.
• Synthesized user feedback and surfaced actionable product insights to internal stakeholders, directly influencing
feature prioritization and product improvement.
• Built and maintained support documentation and FAQs, increasing self-service resolution rates and reducing
ticket volume for the team
Customer Support Representative
12/2024 - 02/2025https://www.lodgify.com/
• Resolved complex technical support tickets covering website creation, booking conflicts, payment processing
failures, and third-party channel integrations (Airbnb, Booking.com), consistently meeting SLA targets for vacation
rental clients.
• Guided new customers through end-to-end platform onboarding, reducing time-to-value and accelerating product
adoption to lower early-churn risk.
• Collaborated with an international support team to standardize troubleshooting workflows, improving average
response times and SLA compliance across the queue.
Videos
Watch Video
Trusted by GTM teams at:
