Diego

Partnerships Specialist

- Acquired 500+ new clients, driving significant revenue growth.

- Top performer for 3 consecutive years, exceeding 120% of yearly quota.

- Secured 2nd-largest client in 2023, significantly impacting acquisition metrics.

- Optimized partner onboarding, reducing implementation time by 10%, ensuring faster ROI.

Key Responsibilities:

- Partnership Development: Actively seek out, nurture, and cultivate strategic partnerships with key players, including technology providers, channel partners, and industry associations, to drive mutual benefit and fuel business growth

- Strategic Alliances: Collaborate closely with cross-functional teams to develop and execute partnership strategies aligned with Vonage's business objectives and market priorities, leveraging synergies to enhance product offerings and expand market reach.

- Relationship Management: Serve as a primary point of contact for partners, fostering strong relationships and driving engagement through proactive communication, collaboration, and joint initiatives.

- Performance Tracking: Monitor and analyze partnership performance metrics, track key milestones, and measure the impact of partnership initiatives, providing insights and recommendations to optimize partnership outcomes and drive continuous improvement

- Sales Development (SDR to CSM progression): Prospected and qualified inbound and outbound leads across various verticals, consistently exceeding daily outreach targets. Conducted discovery calls to uncover client pain points and align Vonage solutions with business needs.

Partnerships Specialist

- Formed 10+ strategic partnerships, increasing market share growth.

- Boosted lead generation by 25% through AI-driven initiatives.

- Negotiated agreements that cut operational costs by 15%, maintaining a 95% partner satisfaction rate.

Key Responsabilities:

- Partnership Development: Proactively identify and cultivate strategic partnerships with key stakeholders, including technology vendors, service providers, and industry influencers, to drive synergistic growth opportunities and enhance market presence.

- Revenue Generation: Drive revenue growth through effective partner engagement, negotiation of partnership agreements, and the development of joint go-to-market strategies to capitalize on market opportunities and achieve sales targets.

- Proposal Development and Negotiation: Lead the development of partnership proposals and agreements. Collaborate with internal stakeholders and partners to negotiate terms that maximize value for all parties involved while ensuring alignment with Tetranoodle’s strategic goals and operational capabilities.

- Relationship Management: Serve as the primary liaison for partners, fostering strong, collaborative relationships through effective communication, regular engagement, and joint business planning to ensure mutual success and sustained partnership satisfaction.

- Promoted to lead the Account Management team within 3 months of joining. - Prevented $1.4M+ in potential refunds by resolving high-risk cases through proactive support and escalation strategies. - Increased CSAT from 43% to 86% within 2 months by launching a client feedback survey system and acting on insights. - Drove $180K+ in upsell revenue by implementing data-driven account expansion initiatives. - Reduced churn risk by 32% through personalized retention frameworks and regular optimization calls. - Boosted team performance through gamified incentives around CSAT, retention, and upsell KPIs.

Key Responsibilities:

- Client Success & Retention: Oversee long-term client relationships, manage satisfaction metrics, and lead renewal and retention strategies across high-value accounts. - Revenue Growth: Execute upsell and cross-sell campaigns using behavioral and CRM data to identify expansion opportunities and maximize client value. - Process Ownership: Own CRM optimization, workflow tracking, and reporting systems to improve follow-up speed, data accuracy, and client communication. - Cross-Functional Leadership: Collaborate with Product, Engineering, and Customer Support teams to resolve issues and integrate client feedback into product development. - Feedback-Driven Strategy: Conduct review calls, send surveys, and analyze satisfaction trends to enhance AM accountability and client engagement.