Diego
Customer Success Specialist
$2,117.65 - $2,941.18
About
Sales Development & Account Growth Leader | 6+ Years Driving B2B SaaS Revenue, Pipeline Expansion & Client Retention
Industry Experience
E-Learning Providers
Blockchain Services
Computer & Network Security
IT Services & IT Consulting
SaaS Platforms
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Sales Representative
06/2018 - 01/2020https://www.ipswitchworks.com/
Colombia
Responsible for lead creation,
● Prospect nurturing.
● Cold and warm calling.
● Assistance in the Sales Pipe creation.
● Chat handling.
● Reporting.
I met and exceeded weekly goals (2 qualified and interested prospects per week).
Support Specialist
06/2021 - 09/2022https://www.apollo.io/
Colombia
Provided technical support to clients while troubleshooting platform issues and ensuring a smooth user experience. Additionally, qualified inbound leads via chat, identifying potential sales opportunities and directing them to the appropriate teams.
Account Manager
09/2022 - 03/2023https://finsimco.com/
Colombia
Managed client accounts while driving business growth and supporting expansion into new US markets for this UK-based company. Focused on consultative sales, client retention, and identifying opportunities to increase revenue.
Sales Representative
02/2023 - Presentwww.superstaff.com
Colombia
Provided freelance sales, business development, and account management consulting for B2B clients. Developed and executed outbound strategies through cold calling, email, and LinkedIn outreach. Built and optimized CRM pipelines and sales processes, managed accounts to improve retention, drive upsells, and increase revenue. Delivered post-sales support, ensured customer success, and offered consultative guidance for market entry and business growth. Worked with clients including Connecteam, StorX Network, Get Levrg, SuperStaff, and Mordor Staffing.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
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